Across industries and in organizations of all sizes, mobile technology is breaking down the borders of business as usual. Employees are taking their work with them wherever they go and expecting ubiquitous network access— from the conference room down the hall to customer and vendor sites around the world. At the same time, the rapid adoption of mobile devices (such as broadband-enabled handhelds, tablet PCs, and other portable Internet endpoints) in emerging markets such as China and India is contributing to a global explosion in network size.
An increasing number of employees use their laptops outside their home or office. And virtually everyone is getting in on the trend: organizations of all sizes are planning to retire their desktop infrastructure in favor of laptops that are easy to manage and maintain. Laptops are being mounted in service trucks and patrol cars.
Students are abandoning their binders in favor of tablet computing, while soldiers and workers in harsh environments such as oil and gas rigs are taking ruggedized laptops along so they can stay informed and productive when they are in the field. Employee productivity depends on the mobile device’s connectivity, battery life, and durability. And as mobility facilitates growing levels of collaboration, users need enhanced tools and features such as video conferencing to fully engage with coworkers and partners. As a result, workers in untraditional environments also need self-support capabilities to stem the rising tide of mobile support requests.
IT support teams face a variety of security related challenges. Laptops are particularly vulnerable to physical threats such as theft and accidental damage. Improperly secured mobile networks can allow data leaks and put proprietary enterprise knowledge in the wrong hands. Security breaches can also make organizations susceptible to notification costs, lost productivity, and potential fines that subtract directly from the bottom line. Perhaps even worse, security problems expose organizations to bad press and— most significantly—potential loss of shareholder value, customer confidence, and loyalty.
Protect data: When physical protection fails and a mobile device is lost, stolen, or damaged, it is critical that organizations retain the ability to protect sensitive enterprise data on the system.
Prevent malicious attacks: The approach to network security focuses on antivirus deployment and security appliances, targeting three lines of defense: endpoint protection, which relies on software designed to safeguard mobile devices; network traffic monitoring, which uses appliances to watch for unusual data traffic patterns on enterprise networks; and Internet gateway appliances, which serve as filters and firewalls that selectively identify and block potentially dangerous data.
Prevent unauthorized access: Security policies must strike the correct balance between providing the right people with access to the right level of information and blocking access for improper users. Organizations typically have an Active Directory implementation with systems and user references. However, attempting to enforce and strengthen rules and policies often adds unwelcome complexity for end users.
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